General Terms and Conditions and Client Information
Table of Contents
- Scope of Application
- Conclusion of the Contract
- Right to Cancel
- Provision of Digital Content
- Granting Rights of Use for Digital Content
- Liability for Defects
- Applicable Law
- Alternative Dispute Resolution
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the company DocsOps GbR (hereinafter referred to as "Licensor") apply to all contracts for the delivery of data which is not contained on a tangible medium and which is produced and supplied in digital form (digital content), which a consumer or a trader (hereinafter referred to as "Licensee") concludes with the Licensor with regard to the digital content presented by the Licensor in his online shop. The inclusion of the Licensee’s own terms and conditions is hereby objected to, unless otherwise agreed.
1.2 The subject of the contract is the provision of digital content offered by the Licensor to the Licensee in electronic form granting certain rights of use regulated specifically in these GTC.
1.3 A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these GTC is any natural or legal person or company with legal personality acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction
2) Conclusion of the Contract
2.1 The content displayed in the Licensor’s online shop does not constitute a binding offer on the part of the Licensor, but is merely a description which allows the Licensee to submit a binding offer.
2.2 The Licensee may submit the offer via the online order form integrated into the Licensor’ online shop. In doing so, after having placed the selected content in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Licensee submits a legally binding offer of contract with regard to the content contained in the virtual basket.
2.3 The Licensor may accept the Licensee’s offer within five days,
- by transferring a written order confirmation or an order confirmation in written form (fax or e-mail), insofar as receipt of order confirmation by the Licensee is decisive, or
- by providing the Licensee with the ordered intent, insofar as receipt of the content by the Licensee is decisive, or
- by requesting the Licensee to pay after placing his order.
The contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Licensor not accept the Licensee’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer, with the effect that the Licensee is no longer bound by his statement of intent.
2.4 The period for acceptance of the offer shall commence on the day following the date on which the offer is submitted by the Licensee and shall end on the fifth day following the date on which the offer is submitted.
2.5 When submitting an offer via the Licensor’s online order form, the text of the contract is stored by the Licensor after the contract has been concluded and transmitted to the Licensee in text form (e.g. e-mail, fax or letter) after the order has been sent. The Licensor shall not make the contract text accessible beyond this. If the Licensee has set up a user account in the Licensor’s online shop prior to sending his order, the order data shall be stored on the Licensor’s website and can be accessed by the Licensee free of charge via his password-protected user account by specifying the corresponding login data.
2.6 Prior to submitting a binding order via the online order form, the licensee may continuously correct his entries via the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window prior to the submission of a binding order and can also be corrected there using the usual keyboard and mouse functions.
2.7 The contractual language is German or English.
2.8 Order processing and contacting usually take place via e-mail and automated order processing. It is the Licensee’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Licensor can be received at this address. In particular, it is the Licensee`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Licensor or by third parties commissioned by the Licensor with the order processing can be delivered.
3) Right to Cancel
Consumers are entitled to the right to cancel. Detailed information about the right to cancel is provided in the Licensor’s instruction on cancellation.
4.1 For the granting of rights to the respective contents, the Licensor shall receive a flat-rate license fee, the amount of which shall be determined in the respective article description.
4.2 Prices indicated by the Licensor are total prices and include the statutory value-added tax.
4.3 For payments in countries outside the European Union, additional costs may be incurred in individual cases for which the Licensor is not responsible, and which are to be borne by the Licensee. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees).
4.4 The Licensee has various payment options at his disposal, which are specified in the Licensor’s online shop.
5) Provision of Digital Content
The content is exclusively provided in electronic form by e-mail or by download from the Licensor’s website.
6) Granting Rights of Use for Digital Content
6.1 Unless otherwise stated in the contents description contained in the Licensor’s online shop, the Licensor grants the Licensee the non-exclusive, temporarily and regionally unlimited right to use the supplied content for private and business purposes.
6.2 Passing on of content or the production of copies to third parties outside the framework of these GTC is prohibited, unless the Licensor has consented to the transfer of the license covered by this contract to third parties.
6.3 The granting of rights will only be legally valid once the Licensee has paid in full the sum owned. The Licensor may provisionally permit the use of digital content covered by this contract already prior to that date. Such a provisional permit does not lead to a transfer of rights.
7) Liability for Defects
The statutory liability for defects shall apply.
8) Applicable Law
The law of the Federal Republic of Germany shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence.
9) Alternative Dispute Resolution
9.1 The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr.
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.
9.2 The Licensor is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.